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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Our commitment to you: From the moment you place your order, our team works efficiently to process and prepare your product. We aim to build and ship your item within 5-7 business days, which excludes weekends and standard holidays. Once shipped, you'll receive a confirmation email with tracking information.
Actual delivery times may vary slightly depending on your location and shipping method.
Long-Lasting Water Supply
Depending on water change frequency and amount, the 3000ml large water tank can meet your cat's drinking needs for 3-9 days.
Safe & Reliable Design
Split design with true separation of water and electricity ensures that electronic components stay dry, offering maximum safety and reliability.
Ultra-Quiet Operation
Low noise of around 45dB ensures a peaceful environment for both pets and owners.
Easy to Clean
The innovative design allows for quick disassembly in just 1 second, making it easy to clean every corner without any dead spots.
Convenient Wireless Charging
Supports wireless charging and can be placed anywhere, providing flexibility and ease of use.
Detachable Water Bowl
The removable water bowl makes cleaning hassle-free and ensures a hygienic drinking experience for your cat.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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